A fair refund based on work actually completed

1. Scope

This policy applies to amounts paid directly to Athar365 for a service, project or package. Amounts paid to an advertising platform or external supplier are also subject to that party's terms and ability to return them.

2. Duplicate or incorrect payment

If a duplicate charge or incorrect amount is verified, we will correct the transaction or return the full difference to the original payment method.

3. Before work begins

If cancellation is requested before any work starts or resources are reserved, the payment will be returned after deducting any non-refundable processing fee or external cost paid with the client's approval, if applicable.

4. After work begins

Any refund is calculated on the unperformed portion of scope. Completed work, meetings, research, setup, delivered or approved milestones and external commitments that cannot be cancelled are deducted.

5. Costs that cannot be refunded once committed

The following are not refundable after delivery or purchase unless a defect, breach or mandatory right requires otherwise:

• Advertising budget already spent or reserved by a platform.
• Domains, hosting, licences, subscriptions and external tools.
• Printing, production, shipping and supplier charges that the supplier will not cancel.
• Milestones and deliverables already delivered and approved.
• Urgent or bespoke work completed to the approved specification.

6. Service issue

If delivery materially differs from the approved scope, we first allow a reasonable opportunity to correct or redeliver it. If the affected part cannot be fulfilled, its price will be refunded as appropriate under the circumstances and applicable rights.

7. Request and review

An authorised person should email the request with the project or invoice number, payment date, amount, reason and payment evidence. We normally acknowledge and assess eligibility within five business days.

8. Method and timing

An approved refund is returned to the original payment method where possible, and we normally initiate it within 7 to 14 business days after approval. The payment provider or bank may need additional time to display the funds.

9. Disputes

Please contact us before raising a bank dispute so we can investigate and resolve the issue quickly. This does not prevent you from exercising a legal right or contacting a competent authority.